Terms of Service

OVERVIEW
This website is operated by MyPets Pawfect. MyPets Pawfect is the trading name of MyPets Pawfect Ltd, 4 Groby Place, Altrincham, WA14 4AL, United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to MyPets Pawfect. MyPets Pawfect offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material is provided for general information only and should not be relied upon solely without consulting more accurate or timely sources. Historical information is for reference only. We reserve the right to modify site contents at any time with no obligation to update.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content) at any time without notice. We shall not be liable for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES
Some products or services may be exclusively available online and subject to return or exchange only per our Returns Policy. We have made every effort to display product colours and images as accurately as possible, but we cannot guarantee your monitor’s display is accurate. We may limit sales to any person or region and reserve the right to discontinue products at any time. We do not warrant the quality of any products or services purchased will meet expectations or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order and may limit or cancel quantities per person, household or order. These restrictions may apply to orders placed using the same account, card, or billing/shipping address. If your order is changed or cancelled, we may contact you via email or phone. You agree to provide accurate account and purchase information and keep it updated so we can fulfil your orders. See our Returns Policy for more details.

SECTION 7 – WHOLESALE AND RETAIL
Orders for reselling must be placed through our Trade and Wholesale page. Our products are not permitted to be sold on Amazon, eBay or OnBuy. We reserve the right to limit or prohibit reseller orders.

SECTION 8 – FOOD
MyPets Pawfect cannot be held responsible for adverse reactions, illness or death of an animal resulting from use of our food, treats or supplements. If your pet has medical conditions or allergies, consult your vet before use. It is your responsibility to ensure products do not contain allergens. Always follow feeding guidelines and consult your vet when combining supplements.

SECTION 9 – SUBSCRIPTIONS
By subscribing, you agree to regular orders every 1, 2, 3 or 6 months. Orders auto-renew and charge on the selected schedule. You may cancel or modify your subscription from your account. Paid orders prior to cancellation will still be dispatched.

SECTION 10 – AFFILIATES AND DISCOUNTS
Affiliates may only use discount codes provided by the affiliate programme and must display expiry dates clearly. Expired codes not labelled as such may result in suspension. Commission is not paid on paid search activity using brand terms without prior written approval, including misspellings and broad matches. Affiliates may not direct traffic straight to the shopping basket. All activity must comply with ASA guidelines including using “#Ad” for social posts.

Discounts and free gifts are provided at our discretion and are subject to availability. There is no cash alternative. If an unauthorised discount is used, we reserve the right to cancel the order. This applies to consumer and trade customers.

SECTION 11 – COMPETITIONS
We may amend competition terms without notice. These terms apply to all competitions unless specified otherwise. By entering, you confirm you have read and agree to these terms. Competitions are only open to UK residents (excluding Northern Ireland) aged 18 or over unless otherwise stated. Entries must be received before the stated deadline. We reserve the right to disqualify entries deemed fraudulent or technically manipulated. We accept no responsibility for system errors, disconnections or other technical issues. If a prize becomes unavailable, we reserve the right to offer an alternative of equal or greater value.

SECTION 12 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without any warranties or endorsement. Use is at your own risk. Future features and services will also be subject to these Terms.

SECTION 13 – THIRD-PARTY LINKS
Some content or services may come from third parties. We are not responsible for third-party materials or websites and will not be liable for any issues arising from use of them. Review third-party policies before engaging in transactions.

SECTION 14 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit any creative ideas, suggestions or feedback, whether requested or not, you grant us the right to edit, copy, publish and use them freely. We are not obligated to keep comments confidential, compensate you or respond. Comments must not infringe third-party rights or contain harmful material. We may remove content that violates these terms.

SECTION 15 – PERSONAL INFORMATION
Submission of personal information through the store is governed by our Privacy Policy.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our site may contain typographical errors or omissions related to product descriptions, pricing, promotions or availability. We reserve the right to correct such errors and cancel orders if necessary. We are not obligated to update any information unless required by law.

SECTION 17 – PROHIBITED USES
You may not use the site or its content for unlawful purposes, to violate laws or regulations, to infringe on our rights or others’, to harass, abuse, or discriminate, to submit false info, to upload malicious code, or to interfere with security. We may terminate your use if you violate these prohibitions.

SECTION 18 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that our service will be uninterrupted, secure or error-free. Products and services are provided “as is” and “as available” without any warranties. We are not liable for any damages resulting from use of our service or products.

SECTION 19 – INDEMNIFICATION
You agree to indemnify and hold harmless MyPets Pawfect and our affiliates from any claim arising from your breach of these Terms or violation of law or third-party rights.

SECTION 20 – SEVERABILITY
If any provision is found unlawful or unenforceable, the remaining terms remain in effect.

SECTION 21 – TERMINATION
These Terms remain effective unless terminated by either party. We may terminate your access without notice if you breach any provision.

SECTION 22 – ENTIRE AGREEMENT
These Terms and related policies form the full agreement between you and us, superseding previous agreements.

SECTION 23 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.

SECTION 24 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes to the website. Continued use constitutes acceptance of any changes.

SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to support@mypetspawfect.com

MyPets Pawfect
4 Groby Place
Altrincham
WA14 4AL
United Kingdom